| Question |
Answer |
| Will I need to return my previous course materials? |
No. The SDOC DE Bookstore is closed and does not accept returns. |
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| What if I have an insufficient Dual Enrollment Bookstore Balance? |
Submit a request for additional funding using the form provided: Need More Funds? Request Here! – Fill out form |
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| When is the deadline to order my books? |
Bookstore Balance deadlines vary per semester. Check the Valencia College website regularly for current dates and updates at Valencia College Dual Enrollment Instructional Materials.
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| My Temporary Code Expired. What should I do? |
Purchase your course materials through the Valencia College Online Bookstore. Check the Valencia website regularly for updates on funding availability. |
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| What does “Zero Course Materials” means? |
This means no required textbooks or materials are listed for the course. Your professor will provide course materials through resources such as PowerPoints, videos, or free links. If your professor requires a book that is not listed in the bookstore, ask them to have it added so you can use your bookstore balance to purchase it. If you have issues, reach out to dualenrollment@valenciacollege.edu. |
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| A book is out of stock. What should I do? |
Notify your professor immediately. Use a free trial if available and monitor the bookstore for restocking. If a physical version is available, purchase that option. However, only one version of the required material may be purchased. Please Note: some physical books do not come with access codes therefore, you may need to wait for when the access code gets back in stock. If you have questions or doubts, reach out to dualenrollment@valenciacollege.edu. |
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| My access code is invalid. What should I do? |
Call 407-582-5310 (Option 1) for assistance. They will advise whether the code can be reset or if a replacement is needed. |
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| Where can I find my access code after purchase? |
Log in to your Valencia College Online Bookstore account, and open your eLibrary. You may need to create a Bookshelf account using your Valencia email address. |
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| Where do I activate my access code? |
Access your course through Canvas and enter the code when prompted in the textbook or assignment platform. |
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| How do I track my physical book order? |
Use the Valencia College Online Bookstore tracking page to check your shipment status, Valencia College Online Bookstore - Track feature. |
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| I need a Course ID. What should I do? |
Request the Course ID from your professor. If they cannot provide it, contact 407-582-5310 (Option 1) or email dualenrollment@valenciacollege.edu. |
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| Who can help me order the correct course materials in-person? |
Visit the nearest Valencia College campus bookstore or library for assistance. |
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| What does the Bookstore Balance cover? |
The Bookstore Balance covers required course materials, including physical textbooks, access codes, licenses, and lab manuals. |
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| What does the Bookstore Balance NOT cover? |
The balance does not cover optional textbooks or supplies such as computers, webcams, headphones, calculators, lab coats, art supplies, or other non-required items. If you are unsure whether an item is covered, email dualenrollment@valenciacollege.edu. |
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| What is the difference between 18w and 24m access? |
18w provides access for 18 weeks (one semester). 24m provides access for 24 months. Dual Enrollment students typically only need the 18w option, which is usually less expensive. You will only need to buy one code. |
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| What is the Financial/Managerial Bundle? |
This bundle is intended for students who plan to take both related courses. If you only need materials for one course, choose the lower-cost option or the version that is available. |
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| What is the difference between Modified Mastering and Text/Mastering? |
Modified Mastering includes the online access code and a digital textbook.
Text/Mastering usually includes only a physical textbook. If your course requires an access code for online assignments, choose Modified Mastering. If you are unsure, email dualenrollment@valenciacollege.edu. |
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