The Telephony Team at Osceola County School District is responsible for managing and maintaining the district's phone and voicemail systems, ensuring reliable communication across all schools and administrative offices. They also oversee the implementation and maintenance of the fax server, which has significantly reduced costs and enhanced security compared to the previous fax setup.

This team includes the Help Desk, which handles incoming calls and email messages for tech support, providing timely assistance to staff and students. The Phone Billing Clerk, another key member of the team, audits and verifies billing information to ensure accuracy and also supports the Help Desk when needed.

To improve the management of trouble calls, the Telephony Team has implemented a new service desk ticketing system. This system allows trouble calls to be efficiently assigned and reviewed by various groups, ensuring prompt resolution of issues. Through their efforts, the Telephony Team plays a crucial role in maintaining effective communication and operational efficiency within the district.

Contact Us...

Help Desk

HelpDesk@osceolaschools.net

HELP DESK LINE: 407-870-4000