Nestled amidst the picturesque landscapes of Kissimmee, Florida, the School District of Osceola County has been an integral part of our community since 1887.

“The transition to Kelly Education® was paradigm shift,” says Tammy Cope-Otterson, our previous Chief Human Resources Officer. ”Their team went to work immediately over a summer, with most of the heavy lifting happening in just four weeks. The difference was incredible. Within one semester we saw fill-rates in the upper 70th percentile and even had a few days in the 90th percentile.” 

The numbers kept improving. A stickler for data-driven decision making, Cope-Otterson, watches fill rates daily—the “holy grail” statistic of performance. In May 2023, she pulled a single day metric and compared it to the same period in 2022 when the district was staffing substitute positions. The Kelly Education team filled 115% more assignments with a 95.5% fill rate compared to the prior year fill rate of 52.67%. All this as the district’s teacher absentee count rose significantly from 21,000 to 41,500 in a single year. 

The district is also impressed with the quality of the Kelly Education substitute teachers. Before starting, each substitute must pass a substitute teacher-specific training curriculum. Roughly 60% also hold a post-secondary degree. Check out the full article by selecting this link.